Frequently Asked Questions

Headel is an online storefront platform designed specifically for small sellers on social media platforms like Instagram and Facebook. It allows you to create a professional online shop in seconds, showcase your products, and accept payments seamlessly—all without any technical knowledge required.

Creating a shop is simple! Just sign up with your email or phone number, add your business name, upload your products with photos and prices, and your shop is ready to share. The entire process takes less than 60 seconds.

Not at all! Headel is designed to be extremely user-friendly. If you can use Instagram or Facebook, you can use Headel. Our intuitive interface guides you through every step of setting up and managing your shop.

Yes! Headel is built mobile-first, meaning you can create, manage, and monitor your shop entirely from your smartphone. Our platform works seamlessly on both Android and iOS devices through your web browser.

Once your shop is created, you get a unique shop link (e.g., headel.in/yourshopname) that you can share anywhere—in your Instagram bio, Facebook page, WhatsApp messages, or any social media platform. Customers can browse and purchase directly from this link.

Yes! Our Free plan is completely free forever. You can create your shop, list unlimited products, and start selling without paying any subscription fees. We only charge a small processing fee on successful transactions.

The processing fee (2.5% + ₹5 per transaction) is paid by your buyers, not by you. For example, if you sell a product for ₹100, your customer pays ₹108 at checkout (₹100 + ₹2.50 + ₹5), and you receive the full ₹100. This fee covers payment gateway charges and platform costs.

The Pro plan at ₹699/month includes 15+ premium themes, advanced integrations (WhatsApp Business, Google Shopping), detailed customer analytics with purchase history, abandoned cart recovery, discount codes and coupons, inventory management, and priority 24/7 support.

Yes! You can upgrade to Pro at any time to access premium features. If you wish to downgrade, you can do so at the end of your billing cycle. Your shop and products will remain intact.

No hidden charges whatsoever. What you see is what you get. Free plan users pay nothing except the buyer processing fee on sales. Pro plan users pay ₹699/month plus the same buyer processing fee on transactions.

Your customers can pay using UPI (Google Pay, PhonePe, Paytm, etc.), credit/debit cards, net banking, and popular wallets. We support all major payment methods used in India.

Payouts are processed within 2-3 business days after a successful transaction. The money is transferred directly to your linked bank account. You can track all your payouts in your seller dashboard.

Go to your seller dashboard, navigate to 'Payment Settings', and add your bank account details including account number, IFSC code, and account holder name. Verify your account with a small test deposit, and you're all set to receive payouts.

Absolutely. We partner with RBI-compliant payment gateways and use bank-level encryption (256-bit SSL) to protect all payment data. We never store your customers' card details on our servers.

Currently, we support online payments only. This ensures faster payments for sellers and reduces order cancellations. We're exploring COD options for Pro plan users in the future.

Both Free and Pro plans allow unlimited product listings. You can add as many products as you want without any restrictions.

You can sell physical products like clothing, accessories, handmade items, food products, electronics, and more. Digital products and services are also supported. However, prohibited items like weapons, drugs, counterfeit goods, and adult content are not allowed.

Yes! You can easily add multiple variants for each product including sizes, colors, materials, or any custom options. Each variant can have its own price and stock quantity.

Your seller dashboard shows real-time inventory levels. You can manually update stock quantities, set low-stock alerts, and even mark products as 'Out of Stock' temporarily. Pro plan users get advanced inventory management features.

Yes! You can bulk upload products using our CSV import feature. Simply download our template, fill in your product details, and upload. This is especially useful if you have a large catalog.

You'll receive instant notifications via email, SMS, and WhatsApp (if enabled) whenever you receive a new order. You can also see all orders in real-time on your seller dashboard.

When you receive an order, you'll see the customer's shipping address in your dashboard. Pack the product, ship it using your preferred courier, and update the tracking details in the order. Customers automatically receive shipping updates.

Currently, sellers arrange their own shipping through local couriers or services like Delhivery, BlueDart, or India Post. Pro plan users get discounted shipping rates through our partner couriers.

You can set your own return policy for your shop. When a customer requests a return, you'll be notified and can approve or decline based on your policy. Refunds are processed through our platform once you confirm the return.

Yes! You can set flat shipping rates, free shipping above a certain order value, or different rates based on delivery location (local, state, national). Pro plan users can set up advanced shipping rules.

Yes! Free plan users get access to 5 beautiful themes to choose from. Pro plan users get 15+ premium themes with additional customization options including colors, fonts, and layout styles.

Pro plan users can connect their own custom domain (e.g., www.yourbrand.com) to their Headel shop. Free plan users get a free subdomain (yourshop.headel.in).

Absolutely! You can upload your logo, set your brand colors, and add a shop banner to make your storefront uniquely yours. This helps build brand recognition among your customers.

Yes! You can organize your products into categories and collections to help customers browse your shop easily. For example, 'New Arrivals', 'Best Sellers', 'Sale Items', etc.

You can reach us via email at support@headel.in, call us at +91 80 4567 8900 during business hours (Mon-Sat, 9 AM - 7 PM IST), or use the live chat on our website. Pro plan users get priority 24/7 support.

Currently, each account can have one shop. If you need multiple storefronts, you can create separate accounts with different email addresses.

To delete your account, go to Settings > Account > Delete Account. Please note that this action is irreversible and all your shop data, products, and order history will be permanently deleted.

Yes! We take data security seriously. All data is encrypted, stored on secure servers, and we never sell your information to third parties. Please read our Privacy Policy for detailed information.

Your shop remains active even if you don't log in. However, if your shop has no activity (no products, no orders) for 12 months, we may send you a reminder email before archiving it.